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2018-05-15 |
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{: #ibmblockchain_support}
There are several mechanisms available to obtain support and troubleshoot problems that are associated with your blockchain instance on {{site.data.keyword.Bluemix}}. {:shortdesc}
Navigate to the "Support" screen in your Network Monitor as shown in Figure 1. You can find links to resources that provide technical and supporting information. For detailed description on the "Support" screen, see the Support section in Network Monitor.
Figure 1. Support screen
If your problem cannot be solved by any of the above routes, follow these steps to submit a support case in the {{site.data.keyword.cloud_notm}} Service Portal.
- Log in to {{site.data.keyword.cloud_notm}} Service Portal
with your {{site.data.keyword.IBM_notm}} ID. - Click the Get help avatar in the middle or the Create a Case button on the upper right.
- Fill the Create Case form with your information at least for the following fields.
- Choose Technical Support as your case type.
- In the Account field, select the account that you use to create the blockchain service instance.
- In the Service region or environment field, select the region where you create your service instance.
- Select Blockchain for the Service Impacted field.
- Select Services for the Category field.
- In the Provide the Organization and Provide the Space fields, specify your Cloud Foundry organization and space, in which you create the blockchain service instance. You can find this information from the {{site.data.keyword.cloud_notm}} console.
- In the Provide the Resource field, enter your blockchain network ID. You can find the network ID by clicking the Connection Profile button at the upper right of the Overview screen in your Network Monitor.
- In the Case Summary field, enter a short summary of your problem.
- In the Case Description field, describe your problem as detailed as possible. For example, the data center where your network was built and the sequence of steps that led to the problem. Note that the more details you provide, the more chances that your problem can be resolved quickly.
- Click the Submit button. You will receive an email notification in a few minutes for this case.
You can find your previously submitted cases by clicking My Cases on the upper right in the {{site.data.keyword.cloud_notm}} Service Portal. Click and open a case to check its status or provide additional information.